Privacy Policy
1. Who we are
GrowNexaura is a media and technology business based in India. This policy explains what personal information we collect through this website and our services, why we collect it, and what choices you have. It is written to align with India's Digital Personal Data Protection Act, 2023, as it applies to us.
2. Information we collect
- Contact details you share with us, such as your name, phone number, email address, business name and location.
- Messages you send us on WhatsApp, Instagram, email or phone, and the details you give us about your project.
- Basic technical information when you visit this website, such as device type, browser, pages viewed and approximate location, which we use to keep the site working and to understand what is useful.
- Information about your account on our platforms (Instagram, Facebook, Meta or Google accounts), only where you give us access to manage them for you.
We do not ask for passwords or payment card details through this website or by chat.
3. How we use your information
- To reply to your enquiries and arrange a discovery call or meeting.
- To prepare proposals, quotes, contracts and invoices, and to deliver the services you hire us for.
- To send service updates and, only with your consent, marketing messages such as offers or event news.
- To keep our website secure, to fix problems and to improve our content.
- To meet legal and tax obligations.
4. Your consent
We use your information on the basis of your consent or where the law allows. You can withdraw consent at any time by writing to us. Withdrawing consent does not affect processing done before the withdrawal, and it may limit the services we can provide.
5. WhatsApp and marketing messages
We send WhatsApp messages only to people who have contacted us or agreed to receive them. Every marketing message includes a way to stop receiving it. Reply STOP or ask us to remove you at any time, and we will do so.
6. Who we share information with
We do not sell your personal information. We share it only where needed to deliver our services, such as with hosting providers, email and messaging providers (for example WhatsApp and Meta), advertising platforms you ask us to use, and our accountants or advisors, all bound by confidentiality. We may also share information if the law requires it.
7. Cookies and analytics
This website may use cookies or similar technology to remember your language choice and to understand how visitors use the site. You can clear cookies or block them in your browser settings. Some features may work less well if you do.
8. How long we keep information
We keep enquiry and client information for as long as needed for the purpose it was collected, and for any period required by law, such as tax and accounting rules. After that, we delete or anonymise it.
9. Keeping information safe
We use reasonable technical and organisational measures to protect your information. No system is completely secure, so please tell us promptly if you think something has been compromised.
10. Your rights
Under Indian law you can ask us to:
- confirm whether we hold your personal information and get a copy of it;
- correct information that is wrong or incomplete;
- delete your information when it is no longer needed, subject to legal requirements;
- withdraw your consent, or raise a complaint about how we handle your data.
To use these rights, contact us using the details below. We will respond within a reasonable time, as the law requires.
11. Children
Our services are for businesses and adults. We do not knowingly collect personal information from children under 18. If you believe a child has shared information with us, please contact us so we can delete it.
12. Changes to this policy
We may update this policy. The date at the top shows the latest version. Significant changes will be shown clearly on this page.
13. Contact us
GrowNexaura · WhatsApp / phone: +91 99701 84723 · Email: support@grownexaura.com · Instagram: @grownexaura
GrowNexaura is a new business and its company registration is in progress. The full legal name and registered address will be added here once registration is complete.
See also our Terms & Conditions.